The Future of Work: Embracing AI’s Impact in Conference Calls

This article was first published in the Wiser! Newsletter on 22nd October 2023.

w/Artificial Intelligence

Future of Work: Part 1

As artificial intelligence continues to redefine the contours of our professional lives, the integration of AI into conferencing calls is the disruptive feature I’ve been looking into for this week’s Wiser In AI! newsletter.

Zoom, Microsoft and Google have all added the ability for AI to listen in to the workplace call, write down what’s been said, then summarise it and create minutes and action lists before emailing them to all the attendees.

Take Zoom and their foray into the AI landscape with the unimaginatively named AI Companion. It’s a digital assistant that’s available “free” for customers on a paid plan and is designed to help improve “collaboration and productivity” (their words.)

The AI Companion provides a “real-time digital assistant” integrated across the whole Zoom platform: that’s in meetings, team chats, phone calls, email, and on the virtual whiteboard. Zoom say there’s more to come on the…